Research on product quality management based on customer service
基于客户服务的产品质量管理研究

摘要

本文以国能集团为例，通过煤炭的生产过程、运输过程、储运过程、销售过程分析研究煤炭服务产品质量管理的过程，在研究的过程中，本文注重煤炭产业上下游对于管理质量的衔接问题，细致的研究了煤炭服务产品管理质量的体系与指标，同时建立了以ISO管理质量体系、评价煤炭产品质量的标准、管理煤炭质量工艺、设备新技术的实施以及信息平台的研究基础，本研究基础涵盖了煤炭服务产业管理质量的体系与指标，它能够促进提升煤炭质量与服务，能够使企业得到最大效益，并且能够为今后煤炭质量与服务提供有力的借鉴。

Abstract

This paper takes Guoneng Group as an example to analyze and study the quality management process of coal service products through the coal production process, transportation process, storage and trans- portation process, and sales process. In addition, the system and indicators of the management quality of coal service products were carefully studied, and the research foundation of ISO management quality system, standards for evaluating the quality of coal products, technology for managing coal quality, implementation of new equip- ment and information platforms, and information platforms were established. This research base covers the system and indicators of the management quality of the coal service industry, which can promote the improvement of coal quality and service, enable enterprises to obtain maximum benefits, and provide a powerful reference for future coal quality and service.