The effect of nursing operation process management on improving the nursing quality of junior nurses in otolaryngology department
护理操作流程管理对提高耳鼻喉科低年资护士护理质量的作用

摘要

目的 分析护理流程管理对提高耳鼻喉科低年资护士护理质量方面的实际作用。方法 本次对照实验中，选取我院耳鼻喉科中的40例低年资患者作为研究对象，为进一步提升其工作能力，采取随机数字法将患者分配为使用不同护理管理模式的对照组和观察组，其中对照组使用常规护理管理模式，观察组则使用护理操作流程管理模式，对比两种不同护理管理模式下的护理质量评分以及护理质量管理效果。结果 通过在观察组中使用护理操作流程管理模式发现，其基础护理、护理安全、病区管理、消毒隔离、专科器械使用等方面的护理质量评分均得到了显著提升，数据间差异较之对照组有统计学意义，（P＜0.05）。其次，观察组中，出现有1例护理缺陷，无护理差错及护理投诉事件发生；反观使用常规护理管理模式的对照组，出现3例护理缺陷，2例护理差错和2例护理投诉，与观察组间有明显数据差异，（P＜0.05）。结论 在提高耳鼻喉科低年资护士护理质量的工作中加强护理操作流程管理能够进一步提升其护理操作规范性，达到规避风险、提升护理质量的效果。

Abstract

Objective: To analyze the actual effect of nursing process management on improving the quality of nursing care of junior nurses in the Department of Otolaryngology.
Methods: In this controlled experiment, 40 low-age patients in the Department of Otolaryngology in our hospital were selected as the research objects. In order to further improve their working ability, random numbers were used to assign the patients to the control group and the control group using different nursing management models. In the observation group, the control group uses the conventional nursing management model, and the observation group uses the nursing operation process management model to compare the nursing quality scores and nursing quality management effects under the two different nursing management models.
Results: Through the use of the nursing operation process management model in the observation group, it was found that the nursing quality scores in basic nursing, nursing safety, ward management, disinfection and isolation, and the use of specialized equipment were significantly improved, and the difference between the data was compared with the control The group was statistically significant (P<0.05). Secondly, in the observation group, there was 1 case of nursing defects, no nursing errors and nursing complaints occurred; in contrast, the control group using the conventional nursing management model had 3 cases of nursing defects, 2 cases of nursing errors, and 2 cases of nursing complaints. There are significant data differences between the groups (P<0.05).
Conclusion  : In the work of improving the nursing quality of low-age nurses in the department of otolaryngology, strengthening the management of nursing operation process can further improve the standard of nursing operation, achieve the effect of avoiding risks and improving the quality of nursing.