Exploration and effectiveness analysis of the model combining high-quality nursing service in outpatient department with humanistic care
门诊优质护理一站式服务结合人文关怀的模式探索与成效分析

摘要

目的 探讨门诊优质护理一站式服务结合人文关怀的模式成效。方法 选取2025年1月-2025年12月期间，本院门诊接诊的200例患者为研究对象，采用随机数字表法将其分为对照组（n=100例，实施常规门诊护理模式）与观察组（n=100例，实施门诊优质护理一站式服务结合人文关怀模式）。对比两组患者的就诊时间、等待检查时间、就诊体验、护理满意度。结果 观察组患者的就诊时间、等待检查时间，均明显比对照组患者更短；且观察组患者的各项就诊体验评分、护理满意度，均显著高于对照组患者，差异均有统计学意义（P＜0.05）。结论 门诊实施优质护理一站式服务结合人文关怀模式，可有效缩短患者就诊时间及等待检查时间、提高就诊体验与护理满意度，取得了良好成效。

Abstract

Objective To explore the effectiveness of the model combining high-quality nursing service in outpatient department with humanistic care.
Methods From January 2025 to December 2025, 200 patients who were treated in the outpatient department of our hospital were selected as the research subjects. They were divided into the control group (n=100 cases, implementing the conventional outpatient nursing model) and the observation group (n=100 cases, implementing the model of high-quality nursing service in outpatient department combined with humanistic care) using the random number table method. The visiting time, waiting time for examination, visiting experience, and nursing satisfaction of the two groups of patients were compared.
Results The visiting time and waiting time for examination of the patients in the observation group were significantly shorter than those in the control group; and the scores of various visiting experiences and nursing satisfaction of the patients in the observation group were significantly higher than those in the control group, and the differences were statistically significant (P<0.05).
Conclusion   Implementing the model of high-quality nursing service in outpatient department combined with humanistic care can effectively shorten the visiting time and waiting time for examination of patients, improve the visiting experience and nursing satisfaction, and achieve good results.