Application of comprehensive nursing management in the quality management of voluntary blood donation in blood banks
全面护理管理在血站无偿献血质量管理中的应用

摘要

目的 分析在血站无偿献血质量管理中运用全面护理管理模式的效果。方法 研究样本为全面护理管理实施前（2022年度）与实施后（2023年度）在血站进行无偿献血的577例与608例献血者，统计献血者不良反应情况、献血者对血站服务满意度评价情况、血液报废情况。结果 与实施全面护理管理前的2022年度情况相比，实施全面护理管理后的2023年度献血者不良反应率以及血液报废率均更低，献血者对血站服务满意度更高，且该三项指标在两个年度之间的比较呈现出统计学差异（P＜0.05）。结论 在血站无偿献血质量管理中实施全面护理管理，能有效减少献血者的不良反应风险以及血液报废风险，提升献血者对血站服务的满意度，有助于确保献血者的献血安全性和血液采集质量，并维护无偿献血的良好口碑。

Abstract

Objective To analyze the effect of applying the comprehensive nursing management model in the quality management of voluntary blood donation in blood banks.
Methods The study sample consisted of 577 and 608 blood donors who donated blood at the blood bank before (2022) and after (2023) the implementation of comprehensive nursing management, respectively. Adverse reactions, blood bank service satisfaction, and blood disposal rates were statistically analyzed.
Results Compared with 2022 before the implementation of comprehensive nursing management, the adverse reaction rate and blood disposal rate were lower in 2023 after the implementation of comprehensive nursing management, and the blood bank service satisfaction rate was higher. These three indicators showed statistically significant differences between the two years (P < 0.05).
Conclusion   Implementing comprehensive nursing management in the quality management of voluntary blood donation at blood banks can effectively reduce the risks of adverse reactions and blood waste for blood donors, improve donor satisfaction with blood bank services, help ensure blood donation safety and blood collection quality, and maintain the good reputation of voluntary blood donation.