Contemporary Nursing
Contemporary Nursing. 2026; 7: (2) ; 10.12208/j.cn.20260060 .
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海军军医大学第一附属医院健康管理中心 上海
*通讯作者： 陈琳,单位：海军军医大学第一附属医院健康管理中心 上海；
目的 分析在健康体检护理质量管理中基于全面质量控制理论对工作进行优化的效果。方法 在全面质量控制管理模式运用前（2023年1至12月）与运用后（2024年1至12月）入院进行健康体检的受检者中，分别选取80例并纳入对照组和观察组。统计两组受检者的候诊时间消耗、体检总时间消耗情况，基于舒适状况量表（GCQ）评估受检者的体检舒适度，统计护理工作漏洞出现情况以及体检相关不良事件发生情况。结果 观察组的候诊时间消耗、体检总时间消耗相较于对照组均更短，GCQ评分相较于对照组更高，护理工作漏洞出现率以及体检相关不良事件发生率与对照组相比更低，并且各项评估指标在组间对比分析中均显示出统计学差异（P＜0.05）。结论 在健康体检护理质量管理中基于全面质量控制理论对工作进行优化后的效果显著，能够缩短受检者候诊以及体检的时间消耗，提高体检护理工作效率；能够提高受检者体检舒适度，减少护理工作漏洞出现，降低体检相关不良事件风险，提高体检护理工作质量。
Objective To analyze the effect of optimizing work based on Total Quality Control Theory in health checkup nursing quality management. Methods Eighty patients admitted for health checkups before (January to December 2023) and after (January to December 2024) of the implementation of the Total Quality Control management model were selected and included in the control group and observation group, respectively. The waiting time and total examination time of the two groups were statistically analyzed. The comfort level of the examinees during the examination was assessed based on the General Quality Questionnaire (GCQ). The occurrence of nursing loopholes and adverse events related to the examination were also statistically analyzed. Results The observation group had shorter waiting time and total examination time compared to the control group, higher GCQ scores, and lower rates of nursing errors and adverse events related to health checkups. All assessment indicators showed statistically significant differences between the groups (P < 0.05). Conclusion Optimizing the work based on Total Quality Control (TQC) theory in health checkup nursing quality management has significant effects. It can shorten the waiting time and examination time for examinees, improve the efficiency of health checkup nursing work, enhance examinee comfort, reduce nursing errors, lower the risk of adverse events related to health checkups, and improve the quality of health checkup nursing work.
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