International Journal of Nursing Research
International Journal of Nursing Research. 2026; 8: (2) ; 10.12208/j.ijnr.20260063 .
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西安交通大学第一附属医院 陕西西安
*通讯作者： 张俊,单位：西安交通大学第一附属医院 陕西西安；
目的 探讨在提高肿瘤门诊护理服务满意度中使用CICARE（connect, introduce, communicate, ask, respond, exit）沟通模式的效果。方法 样本对象为2023年1月至2025年1月肿瘤门诊收治的120例患者，随机分为对照组及观察组，对照组采取常规护理，观察组在此基础上加入CICARE沟通模式，对比护患纠纷发生率以及护理满意度。结果 观察组不良事件发生率为1.67%，护理满意度为10.00%，对照组分别为15.00%及85.00%，两组患者数据差异显著（P＜0.05）。结论 肿瘤门诊护理中使用CICARE沟通模式能够显著提升患者满意度，值得推荐使用。
Objective To explore the effectiveness of using the CICARE (connect, introduce, communicate, ask ,respond, exit) communication model in improving satisfaction with cancer outpatient nursing services. Methods A sample of 120 patients admitted to the oncology outpatient department from January 2023 to January 2025 were randomly divided into a control group and an observation group. The control group received routine nursing care, while the observation group received CICARE communication mode on this basis. The incidence of nurse patient disputes and nursing satisfaction were compared. Results The incidence of adverse events in the observation group was 1.67%, and the nursing satisfaction rate was 10.00%, while the control group was 15.00% and 85.00%, respectively. The difference in patient data between the two groups was significant (P<0.05). Conclusion The use of CICARE communication mode in oncology outpatient nursing can significantly improve patient satisfaction and is recommended for use.
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