Logistics cost control and service quality balance mechanism
物流成本控制与服务质量平衡机制

摘要

在现代供应链管理中，物流成本控制与服务质量平衡已成为企业核心竞争力的重要体现。过度追求成本降低容易导致服务水平下降，而过度提升服务又会增加运营支出。为实现两者的协调发展，应构建科学的平衡机制。本研究从成本管理与服务质量双维度出发，分析物流环节中成本结构与服务要素的互动关系，探讨信息化、精益管理及绩效考核等措施在平衡机制中的作用。通过建立动态调控模型，提出在保障服务质量的前提下降低整体物流成本的路径，为企业提升运营效率与客户满意度提供可行策略与理论依据。

Abstract

In modern supply chain management, the balance between logistics cost control and service quality has become a crucial indicator of corporate competitiveness. Excessive focus on cost reduction may compromise service standards, while overemphasizing service quality could increase operational expenses. To achieve coordinated development between these two aspects, establishing a scientific balancing mechanism is essential. This study examines the interactive relationship between cost structure and service elements in logistics processes from dual perspectives of cost management and service quality. It explores the roles of digital transformation, lean management, and performance evaluation in balancing mechanisms. Through developing a dynamic adjustment model, the research proposes actionable strategies to reduce overall logistics costs while maintaining service quality, providing practical solutions and theoretical foundations for enterprises to enhance operational efficiency and customer satisfaction.