Exploration into the improvement of outpatient nursing service quality through outpatient visit process and nursing service optimization in hospitals
门诊就诊环节与护理服务优化对医院门诊护理服务质量的提升探讨

摘要

目的 对医院门诊护理中优化门诊就诊环节与护理服务的价值进行明确。方法 以2024年1月至2024年12月期间医院门诊200例患者与30例护理人员作为试验观察对象，试验分组按照所接受的护理方式进行，包括对照组（患者100例，护理人员15例，常规护理）、观察组（患者100例，护理人员15例，优化门诊就诊环节与护理服务），分析比较两组结果。结果 经组间数据比较，对比的对象之间结果P<0.05，表现出显著差异，门诊护理质量方面表示观察组更好，门诊护理效率方面表示观察组更高。结论 对门诊就诊环节与护理服务进行优化可提高门诊护理质量与护理效率。

Abstract

Objective To clarify the value of optimizing the outpatient visit process and nursing services in hospital outpatient nursing.
Methods From January 2024 to December 2024, 200 patients and 30 nursing staff in the outpatient department of the hospital were selected as the experimental observation objects. The experimental groups were divided according to the nursing methods received, including a control group (100 patients, 15 nursing staff, routine nursing) and an observation group (100 patients, 15 nursing staff, optimizing the outpatient visit process and nursing services). The results of the two groups were analyzed and compared.
Results After comparing the data between groups, the results showed a significant difference with P<0.05. In terms of outpatient nursing quality, the observation group was better, and in terms of outpatient nursing efficiency, the observation group was higher.
Conclusion   Optimizing the outpatient visit process and nursing services can improve the quality and efficiency of outpatient nursing.