Analysis of the intervention effect of implementing the strategy to improve the quality of pharmaceutical services in Western pharmacies
实施西药房药学服务质量提升策略的干预效果分析

摘要

目的 探讨药学服务质量提升策略在西药房实施后的干预效果。方法 选取2024年3月到2025年5月来我院西药房服务的药学人员20名作为研究对象展开研究，将其按照入院先后顺序分为观察组和对照组，每组10名，对照组实施常规管理方法，观察组实施新型管理方法。对比两组药房工作效率以及服务满意度。结果 观察组药房工作效率显著高于对照组，差异有统计学意义（P＜0.05）。同时观察组服务满意度评分高于对照组，差异有统计学意义（P＜0.05）。结论 实施西药房药学服务质量策略效果显著，有效提高工作效率，减少了患者的候药、取药时间，提升对服务的满意度。

Abstract

Objective To explore the intervention effect of pharmaceutical service quality improvement strategies implemented in western pharmacies.
Methods A total of 20 pharmaceutical personnel who served in our hospital's western pharmacy from March 2024 to May 2025 were selected as the research subjects. They were divided into an observation group and a control group according to their admission order, with 10 patients in each group. The control group received conventional management methods, while the observation group received new management methods. Compare the work efficiency and service satisfaction of two groups of pharmacies.
Results The efficiency of pharmacy work in the observation group was significantly higher than that in the control group, and the difference was statistically significant (P<0.05). At the same time, the service satisfaction score of the observation group was higher than that of the control group, and the difference was statistically significant (P<0.05).
Conclusion   The implementation of the quality strategy for pharmaceutical services in Western pharmacies has achieved significant results, effectively improving work efficiency, reducing patient waiting and retrieval time, and enhancing satisfaction with services.