Evaluation and optimization strategies of the pre - and post establishment effects of characteristic specialized disease diagnosis areas in the context of high-quality development of public hospitals
公立医院高质量发展背景下特色专病诊区开设前后效果评价及优化策略

摘要

目的 探讨在公立医院高质量发展背景下特色专病诊区开设前后的效果评价以及优化策略。方法 选取2023年5月-2025年5月期间，在东南大学附属中大医院就诊的患者为研究对象。其中，在开设特色专病诊区前、后，两个时间段内就诊的患者中，各随机抽取100名（n=100例）。对比开设特色专病诊区前后，门诊患者的满意度、人次数、投诉率、平均预约后等待时间。结果 开设特色专病诊区后，门诊患者的满意度、就诊人次数，均较开设特色专病诊区前显著增加。且门诊患者的投诉率、平均预约后等待时间，均显著降低，差异有统计学意义（P＜0.05）。结论 在公立医院高质量发展背景下，特色专病诊区开设后，门诊患者的满意度、就诊人次数得到大幅提升，且患者的投诉率以及平均预约后等待时间也显著减少。

Abstract

Objective To explore the effectiveness evaluation and optimization strategies before and after the establishment of characteristic specialized disease diagnosis areas in the context of high-quality development of public hospitals.
Methods Patients who visited Southeast University Affiliated Zhongda Hospital between May 2023 and May 2025 were selected as the research subjects. Among them, 100 patients (n=100) were randomly selected from the patients who visited during the two time periods before and after the establishment of the specialized disease diagnosis area. Compare the satisfaction, number of visits, complaint rate, and average waiting time after appointment of outpatient patients before and after the establishment of a specialized disease diagnosis area.
Results After the establishment of the specialized disease diagnosis area, the satisfaction of outpatient patients and the number of visits significantly increased compared to before the establishment of the specialized disease diagnosis area. The complaint rate and average waiting time after appointment of outpatient patients were significantly reduced, and the difference was statistically significant (P<0.05).
Conclusion   In the context of high-quality development in public hospitals, the establishment of specialized disease diagnosis areas has significantly improved the satisfaction of outpatient patients, the number of visits, and the complaint rate and average waiting time after appointments have also been significantly reduced.