Quality control method of engineering consulting service based on PDCA cycle
基于PDCA循环的工程咨询服务质量控制方法

摘要

随着工程项目的复杂性不断增加，工程咨询服务质量控制成为项目管理中的关键环节。基于PDCA（计划-执行-检查-行动）循环的质量控制方法，能够有效提高工程咨询服务的质量和效率。本文通过分析PDCA循环的四个阶段，结合工程咨询实际工作流程，提出了一套针对服务质量的全过程控制方案。在计划阶段，明确质量目标；执行阶段，规范服务流程；检查阶段，进行质量评估；行动阶段，反馈改进措施。实践证明，PDCA循环的应用能够促进持续改进，提高客户满意度，降低项目风险。

Abstract

With the increasing complexity of engineering projects, quality control in engineering consulting services has become a critical component of project management. The PDCA (Plan-Do-Check-Act) cycle-based quality control methodology effectively enhances both service quality and operational efficiency. By analyzing the four phases of the PDCA cycle and integrating it with practical engineering consulting workflows, this paper proposes a comprehensive service quality control framework. The methodology includes: establishing clear quality objectives during the planning phase; standardizing service procedures in the execution phase; conducting quality assessments in the inspection phase; and implementing improvement measures through feedback mechanisms in the action phase. Practical implementation demonstrates that applying the PDCA cycle drives continuous improvement, enhances client satisfaction, and reduces project risks.