Evaluation of the improvement of satisfaction with outpatient nursing work through humanistic care and nurse patient communication
人文关怀与护患沟通对门诊护理工作满意度的提升评价

摘要

目的 门诊中开展人文关怀与护患沟通的效果分析。方法 研究时间：2023年1月~2024年12月；对象：抽取我院50例门诊患者，随机分为各为25例的对照组与观察组，对比常规护理与人文关怀+护患沟通效果。结果 与对照组对比，观察组干预后HAMA、HAMD更低,P<0.05，观察组护理服务质量、就医体验感评分、满意度更高,P<0.05。结论 门诊中基于人文关怀理念对患者开展护理，加强与患者之间的沟通，可以提升护理服务质量、就医体验感，避免患者在就医过程中过度焦虑、抑郁，从而达到患者更满意的服务。

Abstract

Objective To analyze the effectiveness of humanistic care and nurse patient communication in outpatient clinics.
Methods Research period: January 2023 to December 2024; Object: Select 50 outpatient patients from our hospital and randomly divide them into a control group and an observation group of 25 each. Compare the effects of routine nursing and humanistic care+nurse patient communication.
Results Compared with the control group, the observation group had lower HAMA and HAMD after intervention, P<0.05, The nursing service quality, medical experience score, and satisfaction of the observation group were higher, P<0.05.
Conclusion   Based on the concept of humanistic care, providing nursing care to patients in outpatient clinics and strengthening communication with patients can improve the quality of nursing services, enhance the medical experience, avoid excessive anxiety and depression during the medical process, and achieve more satisfactory services for patients.