Application of the new appointment model of joint outpatient guidance in shortening the waiting time for gastrointestinal endoscopy appointments
联合门诊导医新型预约模式在缩短胃肠镜预约等候时间中的应用

摘要

目的 对胃肠镜检查预约中施以联合门诊导医新型预约模式的价值进行明确。方法 以2022年1-8月期间节假日胃肠镜常规预约检查者182例、医务人员10例（对照组）、2022年9月--2023年12月期间节假日行联合门诊导医新型预约模式检查者215例、医务人员10例（观察组）作为试验观察对象，分析比较其结果。结果 观察组患者从开立胃肠镜申请单到完成检查预约的时间更短及满意度更高、医务人员满意度更高（P＜0.05）。结论 内镜中心联合门诊导医人员开展节假期间预约工作，可缩短患者从就诊至预约等候的时长，降低门诊就诊胃肠镜预约往返率，进一步改善了患者的就医体验，同时提高医护人员满意度。

Abstract

Objective To clarify the value of the new appointment model of joint outpatient guidance in the appointment of gastrointestinal endoscopy.
Methods 182 patients and 10 medical staff (control group) who underwent routine appointment examinations for gastrointestinal endoscopy during holidays from January to August 2022, 215 patients and 10 medical staff (observation group) who underwent the new appointment mode of joint outpatient guidance during holidays from September 2022 to December 2023 were selected as the experimental observation objects, and the results were analyzed and compared.
Results The observation group had a shorter time from opening a gastroscopy application form to completing the examination appointment, higher satisfaction, and higher satisfaction with medical staff (P<0.05).
Conclusion   The joint appointment work of endoscopy center and outpatient guidance personnel during holidays can shorten the waiting time for patients from visit to appointment, reduce the round-trip rate of gastrointestinal endoscopy appointments for outpatient visits, further improve the patient's medical experience, and increase the satisfaction of medical staff.