Research on the connection between outpatient internal medicine emergency and routine diagnosis and treatment processes
门诊内科急诊与常规诊疗流程的衔接研究

摘要

目的 探讨门诊内科急诊与常规诊疗流程的有效衔接方法，提高医疗服务效率和质量。方法 回顾性分析2021年1月至2022年12月在我院门诊内科就诊的1200例患者的临床资料，根据诊疗流程分为观察组（优化衔接流程）和对照组（传统流程），每组600例。比较两组患者就诊时间、候诊满意度、诊断准确率及转诊率等指标。结果 观察组患者平均就诊时间短于对照组（P<0.05）；观察组候诊满意度高于对照组（P<0.05）；观察组诊断准确率高于对照组（P<0.05）；观察组转诊率低于对照组（P<0.05）。结论 优化门诊内科急诊与常规诊疗流程的衔接可显著缩短患者就诊时间，提高候诊满意度、诊断准确率，降低转诊率，提升医疗服务质量。

Abstract

Objective To explore effective connection methods between outpatient internal medicine emergency and routine diagnosis and treatment processes, in order to improve the efficiency and quality of medical services.
Methods A retrospective analysis was conducted on the clinical data of 1200 patients who visited our outpatient internal medicine department from January 2021 to December 2022. According to the diagnosis and treatment process, they were divided into an observation group (optimized connection process) and a control group (traditional process), with 600 patients in each group. Compare the visit time, waiting satisfaction, diagnostic accuracy, and referral rate between two groups of patients. The average visit time of the observation group patients was shorter than that of the control group (P<0.05); The satisfaction rate of the observation group with waiting appointments was higher than that of the control group (P<0.05); The diagnostic accuracy of the observation group was higher than that of the control group (P<0.05); The referral rate of the observation group was lower than that of the control group (P<0.05).
Conclusion   Optimizing the connection between outpatient internal medicine emergency and routine diagnosis and treatment processes can significantly shorten patient visit time, improve waiting satisfaction and diagnostic accuracy, reduce referral rates, and enhance the quality of medical services.