Organization and business management of registration office in comprehensive hospitals
综合性医院挂号处工作的组织与业务管理

摘要

综合性医院挂号处作为医院接待和服务患者的首要窗口，其工作组织与业务管理的效能直接影响着医院整体医疗服务质量、患者就医体验以及运营效率。该挂号处的核心职能不仅包括合理分配医疗资源、高效准确地调度患者就诊流程，还需确保每一位患者能够获得便捷、满意且连续的预约服务。在实际运营过程中，挂号处面临的问题多种多样，本文将探讨并提出一系列优化策略，如优化预约挂号系统功能，完善现场挂号流程，强化员工培训以提高信息录入准确性，建立严格的挂号费收取和审计制度等。通过这些措施的实施，旨在全面提升医院挂号服务的整体水平，从而进一步改善患者就医体验，提高医院整体运营效率和社会满意度。

Abstract

As the primary window for receiving and serving patients in a comprehensive hospital, the efficiency of its work organization and business management directly affects the overall quality of medical services, patient experience, and operational efficiency of the hospital. The core functions of this registration office include not only rational allocation of medical resources and efficient and accurate scheduling of patient treatment processes, but also ensuring that every patient can receive convenient, satisfactory, and continuous appointment services. In the actual operation process, the registration office faces various problems. This article will explore and propose a series of optimization strategies, such as optimizing the functions of the appointment registration system, improving the on-site registration process, strengthening employee training to improve information input accuracy, and establishing strict registration fee collection and audit systems. Through the implementation of these measures, the aim is to comprehensively improve the overall level of hospital registration services, thereby further enhancing the patient experience, improving the overall operational efficiency and social satisfaction of the hospital.