The role of fine management in the management of hospital logistics property
精细化管理在医院后勤物业管理中的作用

摘要

目的 分析精细化管理在医院后勤物业管理中的应用效果。方法 以2023年1月-2023年12月为研究时段，选择本院后勤物业30名物业服务人员及医院各科室共200名医护人员作为研究对象，根据实施精细化管理前后分为对照组（2023年1月-2023年6月）与研究组（2023年7月-2023年12月）。比较实施精细化管理前后物业服务质量及医护人员满意度。结果 研究组与对照组之间的物业服务质量评分差异存在统计学意义（P＜0.05），与对照组相比，研究组安全管理、清洁与卫生管理、医疗废物处理、设施维护、服务态度评分更高；研究组与对照组之间的医护人员满意度差异存在统计学意义（P＜0.05），与对照组相比，研究组医护人员满意度更高。结论 在医院物业管理中实施精细化管理，可有效提高物业服务质量，医护人员满意度更高，医院物业管理部门可结合医院实际情况灵活应用。

Abstract

Objective To analyze the application effect of fine management in hospital logistics property management.
Methods From January 2023 to December 2023, a total of 30 property service personnel in the logistics property of the hospital and 200 medical staff in all departments of the hospital were selected as the research objects, and were divided into the control group (2023.01-2023-06) and the study group (2023.07-2023-12) according to the implementation of refined management. The quality of property service and the satisfaction of medical staff before and after the implementation of fine management were compared.
Results There were statistically significant differences in the scores of property service quality between the study group and the control group (P < 0.05). Compared with the control group, the scores of safety management, cleaning and hygiene management, medical waste treatment, facility maintenance and service attitude were higher in the study group. There was a statistically significant difference in the satisfaction of medical staff between the study group and the control group (P < 0.05). Compared with the control group, the satisfaction of medical staff in the study group was higher.
Conclusion   The implementation of fine management in hospital property management can effectively improve the quality of property service, and the satisfaction of medical staff is higher. The hospital property management department can flexibly apply it according to the actual situation of the hospital.