The role of nurse-patient communication in outpatient nursing
护患沟通在门诊护理工作中的作用

摘要

目的 探讨在门诊护理工作中加强护患沟通的效用价值。方法 此次进行对比实验的128例患者均为门诊所收治，在对比前展开分组，分组方式为奇偶数法，对照组与观察组各64例患者，前者沿用常规护理模式，后者在此基础上加强护患沟通，对两组应用情况进行比较。结果 经研究表明，观察组患者依从性明显高于对照组，与此同时不良事件发生率显著降低，相比对照组，观察组满意度更高（P＜0.05）。结论 在门诊护理过程中强化与患者的沟通交流不仅可以切实提高其遵医从医性，更可最大程度降低投诉与护患纠纷事件的发生，相比常规组，患者满意度更高。

Abstract

Objective To explore the effectiveness value of strengthening nurse-patient communication in outpatient nursing work.
Methods The 128 cases of patients in the comparison experiment were admitted to the outpatient department, before the comparison of grouping, grouping way surprising even method, control group and observation group each 64 cases of patients, the former to use the conventional nursing mode, the latter on the basis of strengthening nursing and patient communication, the application of the two groups were compared.
Results The study showed that the compliance of patients in the observation group was significantly higher than that in the control group, at the same time, the incidence of adverse events was significantly reduced, and the satisfaction of the observation group was higher than that of the control group (P < 0.05).
Conclusion   Strengthening communication with patients in the process of outpatient nursing can not only effectively improve their adherence to medicine, but also minimize the occurrence of complaints and nurse-patient disputes. Compared with the conventional group, patients have higher satisfaction.