Study on service quality of PICC catheter maintenance patients in PICC nursing clinic
PICC护理门诊对区域PICC导管维护患者服务质量研究

摘要

目的 本文探究基层医院开设PICC护理门诊，提供区域内PICC导管留置并带管出院的患者进行定期维护护理服务，其服务质量。方法 此次选取我院PICC护理门诊在2017年5月-2022年9月期间进行PICC辅助治疗的患者作为研究对象，采取我院自制调查问卷表，对比两组患者导管维护服务质量调查结果。结果 研究组护理服务满意度为95.71%，PICC相关不良情况（皮肤感染3.81%、导管堵塞4.76%、导管破裂2.38%），自护能力合格率62.86%，均优于对照组，P＜0.05说明存在对比意义。结论 我院开设PICC护理门诊对区域内PICC导管留置并带管出院的患者定期进行维护护理服务，可有效提升患者对护理服务的满意度和自护能力，同时显著减少带管期间不良情况的发生。

Abstract

Objective This article explores the service quality of PICC nursing outpatient department set up in our hospital (grade 2a and grade III hospital) to provide regular maintenance nursing services for patients with PICC catheter indwelling and discharged with the catheter in the area.
Methods this time, patients who received PICC adjuvant treatment in the PICC nursing outpatient department of our hospital from May 2017 to September 2022 were selected as the research objects. The self-made questionnaire of our hospital was used to compare the survey results of catheter maintenance service quality of the two groups of patients.
Results the satisfaction rate of nursing service in the study group was 95.71%, the adverse conditions related to PICC (skin infection 3.81%, catheter blockage 4.76%, catheter rupture 2.38%), and the qualified rate of self-care ability was 62.86%, which were better than those in the control group (P < 0.05), indicating that there was a comparative significance.
Conclusion   setting up PICC nursing clinic in our hospital to provide regular maintenance and nursing services to patients with PICC catheter indwelling and discharged with the catheter in the region can effectively improve the satisfaction of patients with nursing services and their self-care ability, and significantly reduce the occurrence of adverse conditions during the catheter.